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My Coach Connect: An Automated Telephone-based Reporting System for Patients With Mental Illness (MCC)

Primary Purpose

Chronic Mental Illness, Major Depression, Schizophrenia

Status
Unknown status
Phase
Not Applicable
Locations
United States
Study Type
Interventional
Intervention
My Coach Connect
Sponsored by
RAND
About
Eligibility
Locations
Arms
Outcomes
Full info

About this trial

This is an interventional health services research trial for Chronic Mental Illness focused on measuring mental illness, depression, schizophrenia, bipolar disorder, IVR, automated, telephone

Eligibility Criteria

18 Years - undefined (Adult, Older Adult)All SexesDoes not accept healthy volunteers

Inclusion Criteria:

  • Enrolled in the ROADS program
  • English speaking
  • Have a working telephone

Exclusion Criteria:

  • Must speak english

Sites / Locations

  • ROADS (Recovery, Opportunity, And Developing Skills)

Arms of the Study

Arm 1

Arm Type

Experimental

Arm Label

My Coach Connect

Arm Description

To evaluate the feasibility and effectiveness of this telephone tool while engaging clients and providers in discussion groups and surveys to better understand how this tool impacts the care provided and their overall experience in healthcare. Clients will use this tool to leave voice messages and survey answers which their providers will have access to by logging in to a secure website. Providers will have access to audio recordings of the voice responses, transcribed text of the responses, as well as "word clouds" generated from the text. Word clouds are a method of displaying the content of text such that words that are used more frequently are displayed in a larger size than words used less frequently.

Outcomes

Primary Outcome Measures

Client and provider telephone intervention
Clients will call in to an automated telephone system twice a week and will answer open-ended questions related to how they are doing. In addition, the system will prompt them to complete an automated SF-12 survey every four weeks to assess their mental and physical health status. The content of the voice messages will be made available to the providers as described above. Providers will also be able to indicate using the website whether they found a particular narrative helpful or not. One of the goals of the study is to determine if there is a correlation between the content of the client's messages and their overall health status. To investigate this, we will combine the content of the voice messages with information obtained from the client's medical record including provider observations, assessment, and symptom recording.

Secondary Outcome Measures

Client and provider survey
Each client and provider will be asked to complete a brief survey about their expectations, thoughts and experiences while participating in this study. The survey will be conducted at the time of enrollment as well as the time of disenrollment or completion of the study as a comparison.

Full Information

First Posted
December 11, 2012
Last Updated
May 16, 2017
Sponsor
RAND
Collaborators
National Institute of Mental Health (NIMH), University of California, Los Angeles
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1. Study Identification

Unique Protocol Identification Number
NCT01749124
Brief Title
My Coach Connect: An Automated Telephone-based Reporting System for Patients With Mental Illness
Acronym
MCC
Official Title
"My Coach Connect": Pilot Under the Partnered Research Center for Quality Care, RHINO 2008-0132
Study Type
Interventional

2. Study Status

Record Verification Date
May 2017
Overall Recruitment Status
Unknown status
Study Start Date
December 2012 (undefined)
Primary Completion Date
June 2017 (Anticipated)
Study Completion Date
June 2017 (Anticipated)

3. Sponsor/Collaborators

Responsible Party, by Official Title
Sponsor
Name of the Sponsor
RAND
Collaborators
National Institute of Mental Health (NIMH), University of California, Los Angeles

4. Oversight

Data Monitoring Committee
No

5. Study Description

Brief Summary
This is a pilot study for a novel, automated telephone system called "My Coach Connect". The purpose of the study is to evaluate the feasibility and effectiveness of this telephone tool while engaging clients and providers in discussion groups and surveys to better understand how this tool impacts the care provided and their overall experience in healthcare.
Detailed Description
Clients will use this tool (My Coach Connect) to leave voice messages and survey answers which their providers will have access to by logging in to a secure website. Providers will also be able to indicate using the website whether they found a particular narrative helpful or not. Providers will have access to audio recordings of the voice responses, transcribed text of the responses, as well as "word clouds" generated from the text. Word clouds are a method of displaying the content of text such that words that are used more frequently are displayed in a larger size than words used less frequently. Clients will call in to the system approximately twice a week for a period of four months.

6. Conditions and Keywords

Primary Disease or Condition Being Studied in the Trial, or the Focus of the Study
Chronic Mental Illness, Major Depression, Schizophrenia, Bipolar Disorder
Keywords
mental illness, depression, schizophrenia, bipolar disorder, IVR, automated, telephone

7. Study Design

Primary Purpose
Health Services Research
Study Phase
Not Applicable
Interventional Study Model
Single Group Assignment
Masking
None (Open Label)
Allocation
N/A
Enrollment
160 (Anticipated)

8. Arms, Groups, and Interventions

Arm Title
My Coach Connect
Arm Type
Experimental
Arm Description
To evaluate the feasibility and effectiveness of this telephone tool while engaging clients and providers in discussion groups and surveys to better understand how this tool impacts the care provided and their overall experience in healthcare. Clients will use this tool to leave voice messages and survey answers which their providers will have access to by logging in to a secure website. Providers will have access to audio recordings of the voice responses, transcribed text of the responses, as well as "word clouds" generated from the text. Word clouds are a method of displaying the content of text such that words that are used more frequently are displayed in a larger size than words used less frequently.
Intervention Type
Device
Intervention Name(s)
My Coach Connect
Other Intervention Name(s)
MCC
Intervention Description
Clients will call in to the system approximately twice a week for a period of four months. The study will be conducted in two phases. There will be an initial pilot phase where we will seek to enroll approximately 15-20 patients and 2-3 providers. This phase will last approximately two months and the goal will be to assess feasibility and obtain feedback on the tool and surveys to optimize them for this setting. We will begin the main phase of the study approximately one month after the end of the first phase and in that study seek to recruit approximately 150 patients and 5-10 providers from the ROADS program. Clients enrolled in this main phase of the study will enroll for a period of four months.
Primary Outcome Measure Information:
Title
Client and provider telephone intervention
Description
Clients will call in to an automated telephone system twice a week and will answer open-ended questions related to how they are doing. In addition, the system will prompt them to complete an automated SF-12 survey every four weeks to assess their mental and physical health status. The content of the voice messages will be made available to the providers as described above. Providers will also be able to indicate using the website whether they found a particular narrative helpful or not. One of the goals of the study is to determine if there is a correlation between the content of the client's messages and their overall health status. To investigate this, we will combine the content of the voice messages with information obtained from the client's medical record including provider observations, assessment, and symptom recording.
Time Frame
four months
Secondary Outcome Measure Information:
Title
Client and provider survey
Description
Each client and provider will be asked to complete a brief survey about their expectations, thoughts and experiences while participating in this study. The survey will be conducted at the time of enrollment as well as the time of disenrollment or completion of the study as a comparison.
Time Frame
4 months
Other Pre-specified Outcome Measures:
Title
Discussion groups
Description
To better understand the impact of the tool on participants that use it and how to improve the tool, we will also organize discussion groups that clients and providers will have the opportunity to participate in.
Time Frame
4 months

10. Eligibility

Sex
All
Minimum Age & Unit of Time
18 Years
Accepts Healthy Volunteers
No
Eligibility Criteria
Inclusion Criteria: Enrolled in the ROADS program English speaking Have a working telephone Exclusion Criteria: Must speak english
Overall Study Officials:
First Name & Middle Initial & Last Name & Degree
Ken Wells, MD, MPH
Organizational Affiliation
RAND
Official's Role
Principal Investigator
First Name & Middle Initial & Last Name & Degree
Armen Arevian, MD, PhD
Organizational Affiliation
University of California, Los Angeles
Official's Role
Principal Investigator
Facility Information:
Facility Name
ROADS (Recovery, Opportunity, And Developing Skills)
City
Long Beach
State/Province
California
ZIP/Postal Code
90706
Country
United States

12. IPD Sharing Statement

Plan to Share IPD
Undecided

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My Coach Connect: An Automated Telephone-based Reporting System for Patients With Mental Illness

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