LAST UPDATED: February 28, 2023
We only receive or collect information that identifies you personally if you choose to provide such personally identifiable information to us via email or other means. When you sign up to become a user or contact us, you will be required to provide us with personally identifiable information about yourself (collectively, the "Personal Information”). Such Personal Information may include your name, e-mail address, physical address, phone number, individually identifiable health information, and other biographical information. We do not collect any Personal Information from you when you use the Services unless you provide us with the Personal Information voluntarily.
We are committed to protecting the privacy of children. The Services are not designed or intended to attract children under the age of 18. The Services do not collect Personal Information from any person we actually know is under the age of 18
Information Collected About You
When we receive information from doctor's offices and other third-party sources authorized by you, we collect information as follows:
Registering an Account
While you may use some of the Services without registering an Account, certain Services do require that you register an Account with Trials for them to function properly. If you choose to register or update an existing account with Trials or access certain Services, you may be required to provide certain Personal Information, such as your name, address, telephone number, gender, email address and date of birth, and a username and password to access your Trials account. You are responsible for ensuring the accuracy of the Personal Information that you submit to Trials.
At registration and at various times as you use the Services, you will be given the option of providing us with Personal Information in order to receive informational/promotional newsletters via email from Trials and/or directly from third parties. From time to time we may offer users of third-party websites the opportunity to subscribe to our newsletters through those websites.
Email a Friend
If you use our Email a Friend service to tell a friend about some or all of the Services or a newsletter, we will ask you for your name, your email address, and your friend's email address. We will automatically send your friend a one-time email inviting him or her to visit the site using your name and email address as the "from" email address. Trials does not use your friend's email information for any other purpose. We will only use the information you provide to send the requested email to your friend.
If you believe that one of your contacts has provided us with your Personal Information and you would like to request that it be removed from our database, please use the link to Contact Us provided at the bottom of www.trials.co or otherwise in any website or application we provide for you to use and access the Services.
Emails You Send to Trials
Services and Device Information
When you access and use the Services, Trials automatically collects and stores in its server logs information from your browser or mobile device such as your IP address or unique device identifier, browser information (including referring URL), your preferences and settings, cookies and information about the content you have viewed and actions taken (e.g., search queries, ad engagement, clicks and the associated dates and times).
Cookies and Other Tracking Technologies
Collecting Your Information from Other Sources
Trials will also collect the following categories of Personal Information from third parties, such as digital ad agencies, lists from acquired companies, events and conferences, and purchased lists.
• Name, address, email address, company name, title, preferences
We may enhance or merge your Personal Information with data obtained from third parties (such as doctor’s offices) for the same purposes for which we use your Personal Information that you personally volunteer.
How Information Collected About You Is Used
Information about your use of the Services may be used for the following purposes:
• to provide, improve and create new Services,
• to respond to your inquiries and to send you administrative communications about the Services,
• to obtain your feedback about the Services,
• to send you secure electronic messages and personalized emails pertaining to your interests as inferred from your use of the Services, including news, announcements, reminders, and opportunities from us,
• to statistically analyze trends and user behavior and activity including how frequently areas of the Services are visited, how the Services are being used, and how many emails are received and opened,
• to provide you and people with similar demographic characteristics and interests with more relevant content including advertising both through and not through the Services,
• to offer lead generation services,
• to detect and defend against fraud and other threats to the Services and our users,
• to identify issues with the Services,
• to conduct research and measurement activities, including those described below, and
• to administer your account.
In addition, we may use Personal Information about you for other purposes that are disclosed to you at the time we collect the information and/or with your consent.
Sharing Your Information
Trials Subsidiaries and Corporate Affiliates
Companies and Contractors that Work with Trials
Trials may share Personal Information with its partners who provide drug trial services, doctor's offices, coaches, and coordinators as well as other third-party partners.
Trials works with third-party companies and contractors that help us provide the Services and otherwise assist in the operation of the Services, including those that provide services relating to technology, data analysis, research, email management and deployment, sweepstakes and contest administration, advertising and marketing and/or Trials Content. If you are in the United States, we may also partner with certain service providers to better understand your experience on the Services, including technology that enables us to review and optimize the Services based on your interactions with certain pages (e.g., how much time you spend on which pages, which links you choose to click, what you do and don’t like, etc.) in an aggregated format. Our contractors sometimes have limited access to your information in the course of providing products or services to us. We contractually require that our contractors not use or disclose your information for any purpose other than providing the limited service or function for us.
Third-Party Services and Third-Party Websites
We may share information that we have about you, such as a cookie ID or IP address, with Third-Party Services who may use this information, on our behalf, to help us deliver advertising on the Services as well as on third-party websites, as further described herein and as set forth in the Terms.
Compliance with Law, Regulation, and Law Enforcement Requests
To cooperate with government authorities and law enforcement officials and private parties to enforce and comply with applicable law, we may release Personal Information to third parties: (1) to comply with legal requirements such as a law, regulation, search warrant, subpoena, or court order; (2) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; or (3) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights. In addition, we may disclose Personal Information as described below.
How Your Information is Secured and Retained
We take reasonable security measures to protect the security of your Personal Information. Despite our efforts to protect your Personal Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.
The security of your Personal Information is important to us. When you enter Personal Information (including personal health information in various Services), we encrypt the transmission of that information or use SSL connections (Secure Socket Layer) technology.
We will retain your Personal Information as long as your account is active or as needed to provide you Services. At any time you can remove your Personal Information or instruct us to remove it, but you should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our servers. See “Your Choices and Rights” below for more information on how you can update or remove your Personal Information. We will also retain your Personal Information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
Your Choices and Rights
Updating/Removing Your Personal Information
If you have registered and desire to delete any of the Account registration information you have provided to us from our systems please let us know by using the Contact Us Link. Upon your request, we will delete your registration information from our active databases and where feasible from our backup media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to the Services from our servers.
You can unsubscribe from an email newsletter by:
• Following the directions included at the bottom of the newsletter and using the “Unsubscribe” link found in the emails.
• Logging in to the Services and unchecking the newsletters you no longer wish to receive under the “My Profile” section.
All promotional emails that we send with opportunities from us or with offers or informational materials from us on behalf of our sponsors will contain an opportunity to unsubscribe from getting additional emails of that type in the future from us unless you re-subscribe.
Refusing Cookies on this Site
Note to Users Outside of the United States
Our Services are located and only offered in the United States. If you reside in another jurisdiction, you may not use our Services.
Contacting Us About Your Personal Information or Privacy