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Theory Based SMS Reminders - Text's Impact on Patient Attendance

Primary Purpose

Otorhinolaryngologic Diseases, Sleep Disorders, Hearing Disorders

Status
Unknown status
Phase
Not Applicable
Locations
Study Type
Interventional
Intervention
Emotional SMS text
Standard SMS text
Sponsored by
Lovisenberg Diakonale Hospital
About
Eligibility
Locations
Arms
Outcomes
Full info

About this trial

This is an interventional health services research trial for Otorhinolaryngologic Diseases focused on measuring Appointment reminder, Attendance, No-show

Eligibility Criteria

undefined - 80 Years (Child, Adult, Older Adult)All SexesDoes not accept healthy volunteers

Inclusion Criteria:

  • Patients (any diagnosis) with a scheduled clinic appointment at the LDS Ear, Nose and Throat Surgical Clinic or scheduled for polysomnography during the inclusion period.
  • Date of birth on or after 01.01.1935

Exclusion Criteria:

  • Patients with 2 appointments on the same day, only the first appointment will be included.
  • Patients without a phone number
  • Patients born before 01.01.1935
  • Included patients will not be included again if they get a new appointment in the inclusion period.

Sites / Locations

    Arms of the Study

    Arm 1

    Arm 2

    Arm Type

    Experimental

    Active Comparator

    Arm Label

    Emotional SMS text

    Standard SMS text

    Arm Description

    Patients in this arm will receive an emotion-based SMS reminder of their scheduled outpatient clinic appointment.

    Patients in this arm will receive the standard SMS reminder of their scheduled outpatient clinic appointment.

    Outcomes

    Primary Outcome Measures

    Appointment attendance
    Patient attendance at their scheduled clinic appointment (yes = show up at or before the scheduled time or reschedule at least 24 hours before appointment; no=does not show up by the appointed time).

    Secondary Outcome Measures

    Full Information

    First Posted
    May 21, 2015
    Last Updated
    May 22, 2015
    Sponsor
    Lovisenberg Diakonale Hospital
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    1. Study Identification

    Unique Protocol Identification Number
    NCT02453633
    Brief Title
    Theory Based SMS Reminders - Text's Impact on Patient Attendance
    Official Title
    Theory Based SMS Reminders - Text's Impact on Patient Attendance
    Study Type
    Interventional

    2. Study Status

    Record Verification Date
    May 2015
    Overall Recruitment Status
    Unknown status
    Study Start Date
    May 2015 (undefined)
    Primary Completion Date
    August 2015 (Anticipated)
    Study Completion Date
    August 2015 (Anticipated)

    3. Sponsor/Collaborators

    Responsible Party, by Official Title
    Sponsor
    Name of the Sponsor
    Lovisenberg Diakonale Hospital

    4. Oversight

    Data Monitoring Committee
    No

    5. Study Description

    Brief Summary
    The project will be done at the ear, nose and throat outpatient department at Lovisenberg Diakonale Hospital (LDS) in 2015-2016. About 12% of patients with appointments at the surgical outpatient clinic at LDS do not attend their appointment even after receiving both letters and shot message service (SMS) reminders. Persuasion theory suggests that the SMS reminders may be more effective if the text appeals more to the patient's feelings. The project is designed as a randomized controlled trial in which the control group receives the standard text that has neutral content and the intervention group receives a more emotion-based SMS reminder. The aim is to determine whether the more emotional text reduces the proportion of patients who do not show up for their scheduled appointment at the surgical outpatient clinic.
    Detailed Description
    Studies from Norway's Health South East (HSØ) show that the number of patients who do not attend their scheduled appointments account for 200 000 to 250 000 outpatient consultations each year. For comparison, there are 270,000 patients waiting for treatment. It has thus been recommended that regional health authorities take measures to reduce the number of patients who do not attend their scheduled appointment. This study will evaluate whether short message service (SMS) appointment reminders that appeal to the patient's emotions are more effective for reducing non-attendance to scheduled outpatient appointments at the ear, nose, and throat outpatient clinic at Lovisenberg Diakonale Hospital in Oslo, Norway. The study will be designed as randomized controlled trial in which 2000 patients are randomly assigned to either the intervention group (emotional SMS text) or the control group (standard SMS text with neutral content). Because theory suggests that emotion-based text messages will be more effective reminders, it is hypothesized that they will result in a 50% reduction in the number of patients who do not show for their appointment compared to the control group.

    6. Conditions and Keywords

    Primary Disease or Condition Being Studied in the Trial, or the Focus of the Study
    Otorhinolaryngologic Diseases, Sleep Disorders, Hearing Disorders
    Keywords
    Appointment reminder, Attendance, No-show

    7. Study Design

    Primary Purpose
    Health Services Research
    Study Phase
    Not Applicable
    Interventional Study Model
    Parallel Assignment
    Masking
    ParticipantInvestigatorOutcomes Assessor
    Allocation
    Randomized
    Enrollment
    2000 (Anticipated)

    8. Arms, Groups, and Interventions

    Arm Title
    Emotional SMS text
    Arm Type
    Experimental
    Arm Description
    Patients in this arm will receive an emotion-based SMS reminder of their scheduled outpatient clinic appointment.
    Arm Title
    Standard SMS text
    Arm Type
    Active Comparator
    Arm Description
    Patients in this arm will receive the standard SMS reminder of their scheduled outpatient clinic appointment.
    Intervention Type
    Other
    Intervention Name(s)
    Emotional SMS text
    Intervention Description
    SMS appointment reminder with the following text (translated from Norwegian): Reminder about your appointment. There are many who are waiting for treatment. Please notify us if you can not make your appointment on: Tuesday 31 March at 10:00. tel. 23225501 or send email to kirpolonh@lds.no later than one weekday prior to your appointment. No-show fee: Kr. 640. Lovisenberg Diakonale Hospital, Department of Surgery, Ear, Nose and Throat. Do not reply to this message per SMS.
    Intervention Type
    Other
    Intervention Name(s)
    Standard SMS text
    Intervention Description
    SMS appointment reminder with the following text (translated from Norwegian): Reminder of appointment at Lovisenberg Diakonale Hospital, Department of Surgery, Ear, Nose and Throat: Wednesday 11.feb 2015 at 10:00. For a change, call tel. 23225501 or send email to kirpolonh@lds.no. Do not reply to this message per SMS.
    Primary Outcome Measure Information:
    Title
    Appointment attendance
    Description
    Patient attendance at their scheduled clinic appointment (yes = show up at or before the scheduled time or reschedule at least 24 hours before appointment; no=does not show up by the appointed time).
    Time Frame
    Day of scheduled appointment

    10. Eligibility

    Sex
    All
    Maximum Age & Unit of Time
    80 Years
    Accepts Healthy Volunteers
    No
    Eligibility Criteria
    Inclusion Criteria: Patients (any diagnosis) with a scheduled clinic appointment at the LDS Ear, Nose and Throat Surgical Clinic or scheduled for polysomnography during the inclusion period. Date of birth on or after 01.01.1935 Exclusion Criteria: Patients with 2 appointments on the same day, only the first appointment will be included. Patients without a phone number Patients born before 01.01.1935 Included patients will not be included again if they get a new appointment in the inclusion period.
    Central Contact Person:
    First Name & Middle Initial & Last Name or Official Title & Degree
    Trude von Trepka
    Phone
    +47 23226862
    Email
    trvt@lds.no
    First Name & Middle Initial & Last Name or Official Title & Degree
    Grete Saetre
    Phone
    +47 23225501
    Email
    gres@lds.no
    Overall Study Officials:
    First Name & Middle Initial & Last Name & Degree
    Bjørn Holm, MD
    Organizational Affiliation
    Lovisenberg Diakonale Hospital
    Official's Role
    Study Director
    First Name & Middle Initial & Last Name & Degree
    Anners Lerdal, RN, PhD
    Organizational Affiliation
    Lovisenberg Diakonale Hospital
    Official's Role
    Principal Investigator

    12. IPD Sharing Statement

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    Theory Based SMS Reminders - Text's Impact on Patient Attendance

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