Theory Based SMS Reminders - Text's Impact on Patient Attendance
Primary Purpose
Otorhinolaryngologic Diseases, Sleep Disorders, Hearing Disorders
Status
Unknown status
Phase
Not Applicable
Locations
Study Type
Interventional
Intervention
Emotional SMS text
Standard SMS text
Sponsored by
About this trial
This is an interventional health services research trial for Otorhinolaryngologic Diseases focused on measuring Appointment reminder, Attendance, No-show
Eligibility Criteria
Inclusion Criteria:
- Patients (any diagnosis) with a scheduled clinic appointment at the LDS Ear, Nose and Throat Surgical Clinic or scheduled for polysomnography during the inclusion period.
- Date of birth on or after 01.01.1935
Exclusion Criteria:
- Patients with 2 appointments on the same day, only the first appointment will be included.
- Patients without a phone number
- Patients born before 01.01.1935
- Included patients will not be included again if they get a new appointment in the inclusion period.
Sites / Locations
Arms of the Study
Arm 1
Arm 2
Arm Type
Experimental
Active Comparator
Arm Label
Emotional SMS text
Standard SMS text
Arm Description
Patients in this arm will receive an emotion-based SMS reminder of their scheduled outpatient clinic appointment.
Patients in this arm will receive the standard SMS reminder of their scheduled outpatient clinic appointment.
Outcomes
Primary Outcome Measures
Appointment attendance
Patient attendance at their scheduled clinic appointment (yes = show up at or before the scheduled time or reschedule at least 24 hours before appointment; no=does not show up by the appointed time).
Secondary Outcome Measures
Full Information
NCT ID
NCT02453633
First Posted
May 21, 2015
Last Updated
May 22, 2015
Sponsor
Lovisenberg Diakonale Hospital
1. Study Identification
Unique Protocol Identification Number
NCT02453633
Brief Title
Theory Based SMS Reminders - Text's Impact on Patient Attendance
Official Title
Theory Based SMS Reminders - Text's Impact on Patient Attendance
Study Type
Interventional
2. Study Status
Record Verification Date
May 2015
Overall Recruitment Status
Unknown status
Study Start Date
May 2015 (undefined)
Primary Completion Date
August 2015 (Anticipated)
Study Completion Date
August 2015 (Anticipated)
3. Sponsor/Collaborators
Responsible Party, by Official Title
Sponsor
Name of the Sponsor
Lovisenberg Diakonale Hospital
4. Oversight
Data Monitoring Committee
No
5. Study Description
Brief Summary
The project will be done at the ear, nose and throat outpatient department at Lovisenberg Diakonale Hospital (LDS) in 2015-2016. About 12% of patients with appointments at the surgical outpatient clinic at LDS do not attend their appointment even after receiving both letters and shot message service (SMS) reminders. Persuasion theory suggests that the SMS reminders may be more effective if the text appeals more to the patient's feelings. The project is designed as a randomized controlled trial in which the control group receives the standard text that has neutral content and the intervention group receives a more emotion-based SMS reminder. The aim is to determine whether the more emotional text reduces the proportion of patients who do not show up for their scheduled appointment at the surgical outpatient clinic.
Detailed Description
Studies from Norway's Health South East (HSØ) show that the number of patients who do not attend their scheduled appointments account for 200 000 to 250 000 outpatient consultations each year. For comparison, there are 270,000 patients waiting for treatment. It has thus been recommended that regional health authorities take measures to reduce the number of patients who do not attend their scheduled appointment.
This study will evaluate whether short message service (SMS) appointment reminders that appeal to the patient's emotions are more effective for reducing non-attendance to scheduled outpatient appointments at the ear, nose, and throat outpatient clinic at Lovisenberg Diakonale Hospital in Oslo, Norway. The study will be designed as randomized controlled trial in which 2000 patients are randomly assigned to either the intervention group (emotional SMS text) or the control group (standard SMS text with neutral content). Because theory suggests that emotion-based text messages will be more effective reminders, it is hypothesized that they will result in a 50% reduction in the number of patients who do not show for their appointment compared to the control group.
6. Conditions and Keywords
Primary Disease or Condition Being Studied in the Trial, or the Focus of the Study
Otorhinolaryngologic Diseases, Sleep Disorders, Hearing Disorders
Keywords
Appointment reminder, Attendance, No-show
7. Study Design
Primary Purpose
Health Services Research
Study Phase
Not Applicable
Interventional Study Model
Parallel Assignment
Masking
ParticipantInvestigatorOutcomes Assessor
Allocation
Randomized
Enrollment
2000 (Anticipated)
8. Arms, Groups, and Interventions
Arm Title
Emotional SMS text
Arm Type
Experimental
Arm Description
Patients in this arm will receive an emotion-based SMS reminder of their scheduled outpatient clinic appointment.
Arm Title
Standard SMS text
Arm Type
Active Comparator
Arm Description
Patients in this arm will receive the standard SMS reminder of their scheduled outpatient clinic appointment.
Intervention Type
Other
Intervention Name(s)
Emotional SMS text
Intervention Description
SMS appointment reminder with the following text (translated from Norwegian):
Reminder about your appointment. There are many who are waiting for treatment. Please notify us if you can not make your appointment on: Tuesday 31 March at 10:00.
tel. 23225501 or send email to kirpolonh@lds.no later than one weekday prior to your appointment.
No-show fee: Kr. 640.
Lovisenberg Diakonale Hospital, Department of Surgery, Ear, Nose and Throat. Do not reply to this message per SMS.
Intervention Type
Other
Intervention Name(s)
Standard SMS text
Intervention Description
SMS appointment reminder with the following text (translated from Norwegian):
Reminder of appointment at Lovisenberg Diakonale Hospital, Department of Surgery, Ear, Nose and Throat: Wednesday 11.feb 2015 at 10:00. For a change, call tel. 23225501 or send email to kirpolonh@lds.no. Do not reply to this message per SMS.
Primary Outcome Measure Information:
Title
Appointment attendance
Description
Patient attendance at their scheduled clinic appointment (yes = show up at or before the scheduled time or reschedule at least 24 hours before appointment; no=does not show up by the appointed time).
Time Frame
Day of scheduled appointment
10. Eligibility
Sex
All
Maximum Age & Unit of Time
80 Years
Accepts Healthy Volunteers
No
Eligibility Criteria
Inclusion Criteria:
Patients (any diagnosis) with a scheduled clinic appointment at the LDS Ear, Nose and Throat Surgical Clinic or scheduled for polysomnography during the inclusion period.
Date of birth on or after 01.01.1935
Exclusion Criteria:
Patients with 2 appointments on the same day, only the first appointment will be included.
Patients without a phone number
Patients born before 01.01.1935
Included patients will not be included again if they get a new appointment in the inclusion period.
Central Contact Person:
First Name & Middle Initial & Last Name or Official Title & Degree
Trude von Trepka
Phone
+47 23226862
Email
trvt@lds.no
First Name & Middle Initial & Last Name or Official Title & Degree
Grete Saetre
Phone
+47 23225501
Email
gres@lds.no
Overall Study Officials:
First Name & Middle Initial & Last Name & Degree
Bjørn Holm, MD
Organizational Affiliation
Lovisenberg Diakonale Hospital
Official's Role
Study Director
First Name & Middle Initial & Last Name & Degree
Anners Lerdal, RN, PhD
Organizational Affiliation
Lovisenberg Diakonale Hospital
Official's Role
Principal Investigator
12. IPD Sharing Statement
Learn more about this trial
Theory Based SMS Reminders - Text's Impact on Patient Attendance
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