Back to resultsProvider-Patient Communication Coaching
Primary Purpose
Provider Burnout, Communication
Status
Completed
Phase
Not Applicable
Locations
United States
Study Type
Interventional
Intervention
Communication coaching
Sponsored by
About this trial
This is an interventional health services research trial for Provider Burnout focused on measuring provider-patient communication, coaching, feedback, burnout
Eligibility Criteria
Inclusion Criteria:
- Providers and patients at Duke University Medical Center
Exclusion Criteria:
- Younger than 18
- non-English speaking
Sites / Locations
- Duke University Medical Center
Arms of the Study
Arm 1
Arm 2
Arm Type
Experimental
Other
Arm Label
Intervention
Waitlist Control
Arm Description
Providers in this arm will receive a communication coaching intervention immediately post-randomization.
Providers assigned to this arm will be offered the option of receiving the communication coaching intervention after follow up data collection is complete.
Outcomes
Primary Outcome Measures
Change in provider burnout, as measured by questionnaire
Secondary Outcome Measures
change in comfort addressing emotion, as measured by questionnaire
change in self-rated efficiency, as measured by questionnaire
Full Information
1. Study Identification
Unique Protocol Identification Number
NCT02783742
Brief Title
Provider-Patient Communication Coaching
Official Title
Teaching Provider Communication Via Coaching to Reduce Burnout
Study Type
Interventional
2. Study Status
Record Verification Date
October 2021
Overall Recruitment Status
Completed
Study Start Date
June 20, 2016 (Actual)
Primary Completion Date
January 30, 2020 (Actual)
Study Completion Date
January 30, 2020 (Actual)
3. Sponsor/Collaborators
Responsible Party, by Official Title
Sponsor
Name of the Sponsor
Duke University
4. Oversight
Data Monitoring Committee
No
5. Study Description
Brief Summary
To examine the effect of a coaching intervention on provider burnout and communication
Detailed Description
The investigator will recruit providers at Duke University and randomly assign them to receive (1) a communication coaching intervention or (2) a waitlist intervention. The investigator will survey all providers at Baseline and Follow Up. Providers randomized to the intervention arm will attend face-to-face meetings with study coaches, and have some of their encounters with patients shadowed by a coach or audio recorded. Providers will obtain verbal consent from patients to participate in the study (i.e. have their encounter shadowed or audio recorded). Providers will then be provided feedback by coaches on their communication during these encounters. Providers randomized to the waitlist intervention arm will be offered the option of receiving this intervention after they complete the follow up survey.
6. Conditions and Keywords
Primary Disease or Condition Being Studied in the Trial, or the Focus of the Study
Provider Burnout, Communication
Keywords
provider-patient communication, coaching, feedback, burnout
7. Study Design
Primary Purpose
Health Services Research
Study Phase
Not Applicable
Interventional Study Model
Parallel Assignment
Masking
Participant
Allocation
Randomized
Enrollment
859 (Actual)
8. Arms, Groups, and Interventions
Arm Title
Intervention
Arm Type
Experimental
Arm Description
Providers in this arm will receive a communication coaching intervention immediately post-randomization.
Arm Title
Waitlist Control
Arm Type
Other
Arm Description
Providers assigned to this arm will be offered the option of receiving the communication coaching intervention after follow up data collection is complete.
Intervention Type
Behavioral
Intervention Name(s)
Communication coaching
Intervention Description
Study coaches will conduct tailored individual sessions with participating providers to teach and improve communication techniques. Coaches will then shadow or audio-record patient encounters and deliver feedback to providers on their communication during these encounters.
Primary Outcome Measure Information:
Title
Change in provider burnout, as measured by questionnaire
Time Frame
baseline and follow up, approximately 2 months
Secondary Outcome Measure Information:
Title
change in comfort addressing emotion, as measured by questionnaire
Time Frame
baseline and follow up, approximately 2 months
Title
change in self-rated efficiency, as measured by questionnaire
Time Frame
baseline and follow up, approximately 2 months
10. Eligibility
Sex
All
Minimum Age & Unit of Time
18 Years
Accepts Healthy Volunteers
No
Eligibility Criteria
Inclusion Criteria:
Providers and patients at Duke University Medical Center
Exclusion Criteria:
Younger than 18
non-English speaking
Facility Information:
Facility Name
Duke University Medical Center
City
Durham
State/Province
North Carolina
ZIP/Postal Code
27705
Country
United States
12. IPD Sharing Statement
Plan to Share IPD
No
Citations:
PubMed Identifier
31422103
Citation
Pollak KI, Gao X, Beliveau J, Griffith B, Kennedy D, Casarett D. Pilot Study to Improve Goals of Care Conversations Among Hospitalists. J Pain Symptom Manage. 2019 Nov;58(5):864-870. doi: 10.1016/j.jpainsymman.2019.06.007. Epub 2019 Aug 16.
Results Reference
result
Learn more about this trial
Provider-Patient Communication Coaching
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