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Impact of Mobile Text Messaging on Follow Up Rates After Discharge From the Pediatric Emergency Department

Primary Purpose

Duty to Recontact

Status
Withdrawn
Phase
Not Applicable
Locations
Study Type
Interventional
Intervention
Text Message
Sponsored by
New York City Health and Hospitals Corporation
About
Eligibility
Locations
Arms
Outcomes
Full info

About this trial

This is an interventional treatment trial for Duty to Recontact focused on measuring Follow Up, Text Messaging

Eligibility Criteria

undefined - 18 Years (Child, Adult)All SexesAccepts Healthy Volunteers

Inclusion Criteria:

  • patients under the age of 18 who have had diagnostic testing without finalized results prior to discharge from the emergency department

Exclusion Criteria:

  • Admitted patients
  • Patients transferred to another facility
  • Patients with critical values as results
  • Do not have devices that can receive phone and text messages
  • Cannot read English or Spanish

Sites / Locations

    Arms of the Study

    Arm 1

    Arm 2

    Arm Type

    No Intervention

    Experimental

    Arm Label

    Phone Call

    Text Message

    Arm Description

    Follow up contact is attempted via phone call.

    Follow up contact is attempted via text message.

    Outcomes

    Primary Outcome Measures

    Number of phone call or text message attempts to successful contact with study participant
    A study practitioner will make one attempt per business day to contact the patient or caregiver to provide test results and arrange follow-up care; the method will be determined by the study arm to which the participant is assigned. Participants in the standard practice control arm will receive a telephone call. If a call is not answered, a voice message will be left instructing the patient/parent to call the Pediatric Follow-Up Office. Participants in the intervention arm will receive a text message using the same script. A successful contact will be recorded when a practitioner speaks directly to the patient or parent/guardian via phone.

    Secondary Outcome Measures

    Full Information

    First Posted
    July 19, 2016
    Last Updated
    September 14, 2018
    Sponsor
    New York City Health and Hospitals Corporation
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    1. Study Identification

    Unique Protocol Identification Number
    NCT03674879
    Brief Title
    Impact of Mobile Text Messaging on Follow Up Rates After Discharge From the Pediatric Emergency Department
    Official Title
    Impact of Mobile Text Messaging on Follow Up Rates After Discharge From the Pediatric Emergency Department
    Study Type
    Interventional

    2. Study Status

    Record Verification Date
    September 2018
    Overall Recruitment Status
    Withdrawn
    Why Stopped
    PI left facility
    Study Start Date
    September 2016 (undefined)
    Primary Completion Date
    August 2017 (Anticipated)
    Study Completion Date
    December 2017 (Anticipated)

    3. Sponsor/Collaborators

    Responsible Party, by Official Title
    Sponsor
    Name of the Sponsor
    New York City Health and Hospitals Corporation

    4. Oversight

    Data Monitoring Committee
    No

    5. Study Description

    Brief Summary
    To compare the effectiveness of text message versus voice call as a method of contact for providing results of diagnostic tests and assuring ongoing care from the pediatric emergency department.
    Detailed Description
    The investigators plan to conduct a prospective randomized controlled trial to compare two means of contacting patients and their caregivers after discharge from the emergency department in order to provide results of tests: text messaging (intervention group) vs. telephone call (standard group).

    6. Conditions and Keywords

    Primary Disease or Condition Being Studied in the Trial, or the Focus of the Study
    Duty to Recontact
    Keywords
    Follow Up, Text Messaging

    7. Study Design

    Primary Purpose
    Treatment
    Study Phase
    Not Applicable
    Interventional Study Model
    Parallel Assignment
    Masking
    None (Open Label)
    Allocation
    Non-Randomized
    Enrollment
    0 (Actual)

    8. Arms, Groups, and Interventions

    Arm Title
    Phone Call
    Arm Type
    No Intervention
    Arm Description
    Follow up contact is attempted via phone call.
    Arm Title
    Text Message
    Arm Type
    Experimental
    Arm Description
    Follow up contact is attempted via text message.
    Intervention Type
    Other
    Intervention Name(s)
    Text Message
    Intervention Description
    Patient contact attempted with text message.
    Primary Outcome Measure Information:
    Title
    Number of phone call or text message attempts to successful contact with study participant
    Description
    A study practitioner will make one attempt per business day to contact the patient or caregiver to provide test results and arrange follow-up care; the method will be determined by the study arm to which the participant is assigned. Participants in the standard practice control arm will receive a telephone call. If a call is not answered, a voice message will be left instructing the patient/parent to call the Pediatric Follow-Up Office. Participants in the intervention arm will receive a text message using the same script. A successful contact will be recorded when a practitioner speaks directly to the patient or parent/guardian via phone.
    Time Frame
    Within 2 weeks.

    10. Eligibility

    Sex
    All
    Maximum Age & Unit of Time
    18 Years
    Accepts Healthy Volunteers
    Accepts Healthy Volunteers
    Eligibility Criteria
    Inclusion Criteria: patients under the age of 18 who have had diagnostic testing without finalized results prior to discharge from the emergency department Exclusion Criteria: Admitted patients Patients transferred to another facility Patients with critical values as results Do not have devices that can receive phone and text messages Cannot read English or Spanish
    Overall Study Officials:
    First Name & Middle Initial & Last Name & Degree
    Czer Anthoney E Lim, MD
    Organizational Affiliation
    Jacobi Medical Center/Albert Einstein College of Medicine
    Official's Role
    Principal Investigator

    12. IPD Sharing Statement

    Plan to Share IPD
    No
    Citations:
    PubMed Identifier
    23570276
    Citation
    Dudas RA, Pumilia JN, Crocetti M. Pediatric caregiver attitudes and technologic readiness toward electronic follow-up communication in an urban community emergency department. Telemed J E Health. 2013 Jun;19(6):493-6. doi: 10.1089/tmj.2012.0166. Epub 2013 Apr 9.
    Results Reference
    background
    PubMed Identifier
    7651874
    Citation
    Horne A, Ros SP. Telephone follow-up of patients discharged from the emergency department: how reliable? Pediatr Emerg Care. 1995 Jun;11(3):173-5. doi: 10.1097/00006565-199506000-00008.
    Results Reference
    background
    PubMed Identifier
    12865101
    Citation
    Levitt MA, Johnson S, Engelstad L, Montana R, Stewart S. Clinical management of chlamydia and gonorrhea infection in a county teaching emergency department--concerns in overtreatment, undertreatment, and follow-up treatment success. J Emerg Med. 2003 Jul;25(1):7-11. doi: 10.1016/s0736-4679(03)00131-8.
    Results Reference
    background
    PubMed Identifier
    17149527
    Citation
    Neuner B, Fleming M, Born R, Weiss-Gerlach E, Neumann T, Rettig J, Lau A, Schoenfeld H, Kallischnigg G, Spies C. Predictors of loss to follow-up in young patients with minor trauma after screening and written intervention for alcohol in an urban emergency department. J Stud Alcohol Drugs. 2007 Jan;68(1):133-40. doi: 10.15288/jsad.2007.68.133.
    Results Reference
    background
    PubMed Identifier
    24962503
    Citation
    Reed JL, Huppert JS, Taylor RG, Gillespie GL, Byczkowski TL, Kahn JA, Alessandrini EA. Improving sexually transmitted infection results notification via mobile phone technology. J Adolesc Health. 2014 Nov;55(5):690-7. doi: 10.1016/j.jadohealth.2014.05.004. Epub 2014 Jun 21.
    Results Reference
    background
    PubMed Identifier
    20159505
    Citation
    Reed JL, Simendinger L, Griffeth S, Kim HG, Huppert JS. Point-of-care testing for sexually transmitted infections increases awareness and short-term abstinence in adolescent women. J Adolesc Health. 2010 Mar;46(3):270-7. doi: 10.1016/j.jadohealth.2009.08.003. Epub 2009 Oct 12.
    Results Reference
    background

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    Impact of Mobile Text Messaging on Follow Up Rates After Discharge From the Pediatric Emergency Department

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