Service utilization measures
number of primary care and hospital visits, number of remote resolutions and number of hospitalizations
Change in The Health Empowerment Scale
The instrument retained 8 items, scored on a 5 points Likert scale ranging from 5 (strongly agree) to 1 (strongly disagree). Higher scores indicate stronger level of health-related empowerment.
Change in the Fantastic Lifestyle questionnaire
This questionnaire contains 25 closed items that you explore nine related physical, psychological and social categories or domains to the lifestyle. It presents three response options with a numerical value of 0 to 2 for each category, and they are graded using a Likert scale, with a score of 0 to 100 points. Taking as a cut-off point the average of the qualifications proposed by the authors of the instrument five levels of qualification stratify the behavior: (<39 points = danger exists, 40 to 59 points = bad, 60 to 69 points = regular , 70 to 84 points = good, 85 to 100 points = excellent) lifestyle. The lower the score, the greater the need for change.
Equipment failures
Number of equipment failures according to blockage, breakage, acceleration or delay and unidentified failures
Software failures
Number of software failures described as slowdown in execution, information delay, command rows or information not available
Errors in execution
Number of errors in execution (wrong sequence action) described as omission, forward jump, backward jump, repetition, inversion or incorrect action
Number of errors due to the participant's temporary functions
Number of errors due to the participant's temporary functions described as forgetfulness, incorrect memory, incomplete memory, random actions, stoppage of actions, suspended task, task not completed, objective forgotten or loss of orientation
Errors due to failures in the organization
Number of errors due to failures in the organization described as anthropometric problems or inadequate interface
Number of participants in the study with respect to the total of potential participants
Number of participants in the study with respect to the total of potential participants of: i. Patients ii. Professionals
Number of entries to the application (app) per patient
Number of entries to the application (app) per patient
Number of contacts with clinical professionals responsible for managing the case
Number of contacts with clinical professionals responsible for managing the case that will be contacted through the technological tool (mHealth manager): i. Number of total contacts. ii. Number of patients who have contacted
Number of video calls
Number of video calls i. Number of total video calls. ii. Number of patients who have contacted via video call.
Number of patients who have accessed the conditions of use
Number of patients who have accessed the conditions of use
Change in Continuity of care within the healthcare system as measured by the Nijmegen Continuity of Care Questionnaire
It consists of four questions selected from the domain Collaboration between care of the Nijmegen Continuity of Care Questionnaire. Scored on a 5 points Likert scale ranging from 5 (strongly agree) to 1 (strongly disagree). Higher scores indicate stronger level of Collaboration between care providers from the patient's perspective.
Patient satisfaction with the mHealth tool assessed by the Net Promoter Score alongside three custom made general satisfaction.
The Net Promoter Score is calculated based on the answers to a single question. The result is calculated by dividing the percentage of promoters (who have a score of 9-10) minus the percentage of detractors (who have a score of 0-6). The percentage of "liabilities" (which obtained a score of 7-8) is not included in the NPS calculation. The NPS varies between -100 and +100. A positive score is considered good. The three custom made general satisfaction question is scored on a 5-point Likert scale that ranges from 0 (poor) to 10 (Good).
Professional satisfaction with the mHealth tool assessed by the Net Promoter Score alongside three custom made general satisfaction.
The Net Promoter Score is calculated based on the answers to a single question. The result is calculated by dividing the percentage of promoters (who have a score of 9-10) minus the percentage of detractors (who have a score of 0-6). The percentage of "liabilities" (which obtained a score of 7-8) is not included in the NPS calculation. The NPS varies between -100 and +100. A positive score is considered good. The three custom made general satisfaction question is scored on a 5-point Likert scale that ranges from 0 (poor) to 10 (Good).
Patient mHealth tool usability assessed by the System Usability Scale
The System Usability Scale is a 10 item questionnaire with 5 response options. Scored on a 5 points Likert scale ranging from 5 (strongly agree) to 1 (strongly disagree). Higher scores indicate stronger level of Collaboration between care providers from the patient's perspective.
Professional mHealth tool usability by the System Usability Scale
The System Usability Scale is a 10 item questionnaire with 5 response options. Scored on a 5 points Likert scale ranging from 5 (strongly agree) to 1 (strongly disagree). Higher scores indicate stronger level of Collaboration between care providers from the patient's perspective.
Patient mHealth experience
Two open questions regarding negative and positive aspects of the use of the computer tool
Professional mHealth experience
Two open questions regarding negative and positive aspects of the use of the computer tool
Number of clinical diagnoses in app users
number of high priority clinical diagnoses in app users according to CIE10 in medical history
Degree of severity of the symptom
Degree of severity of the symptom measured according to very mild, mild, neutral, severe or very serious
Duration of the symptom
Duration of the symptom expressed in hours, days or weeks
Number of professionals that the manager has contacted through the app
Number of professionals that the manager has contacted through the app
Number of interactions between professionals through the app
Number of interactions between professionals through the app
Number of solutions provided only by the manager
Number of solutions provided only by the manager regarding the number of total solutions
Number of solutions provided by the primary care professional
Number of solutions provided by the primary care professional regarding the number of total solutions
Number of solutions that has been a virtual visit
Number of solutions that has been a virtual visit with the primary care professional regarding the total number of solutions
Number of solutions that has been a classroom visit
Number of solutions that has been a classroom visit with the primary care professional regarding the total number of solutions
Number of referrals to the emergency department regarding the total number of solutions
Number of referrals to the emergency department regarding the total number of solutions