Job Satisfaction of Emergency Ambulance Personnel
Primary Purpose
Job Stress
Status
Completed
Phase
Not Applicable
Locations
Study Type
Interventional
Intervention
Evaluation of job satisfaction in emergency health care providers by questionnaire
Sponsored by
About this trial
This is an interventional health services research trial for Job Stress focused on measuring Job Satisfaction, Emergency Health Care, Paramedic, Emergency Medical Technician, Nurse
Eligibility Criteria
Inclusion Criteria:A total of 17 healthcare facilities providing emergency care services were in the study.
Exclusion Criteria:
Doctors, did not accept to join to study, long term leaving from job
Sites / Locations
Arms of the Study
Arm 1
Arm Type
Other
Arm Label
Emergency Health Care Provider
Arm Description
Working in emergency health services in Northern Cyprus
Outcomes
Primary Outcome Measures
Job Satisfaction of Emergency Health Care Providers in Northern Cyprus
Questionnaire
Secondary Outcome Measures
Full Information
NCT ID
NCT04182243
First Posted
November 21, 2019
Last Updated
February 25, 2020
Sponsor
European University of Lefke
1. Study Identification
Unique Protocol Identification Number
NCT04182243
Brief Title
Job Satisfaction of Emergency Ambulance Personnel
Official Title
Job Satisfaction of Emergency Ambulance Personnel in Northern Cyprus
Study Type
Interventional
2. Study Status
Record Verification Date
February 2020
Overall Recruitment Status
Completed
Study Start Date
October 20, 2016 (Actual)
Primary Completion Date
November 10, 2016 (Actual)
Study Completion Date
November 10, 2016 (Actual)
3. Sponsor/Collaborators
Responsible Party, by Official Title
Principal Investigator
Name of the Sponsor
European University of Lefke
4. Oversight
Studies a U.S. FDA-regulated Drug Product
No
Studies a U.S. FDA-regulated Device Product
No
Data Monitoring Committee
No
5. Study Description
Brief Summary
The emergency department crowding is a worldwide health problem. Overcapacity admissions result in a decrease in health care quality. High job satisfaction, proper working environment, appropriate institutional structuring in government, and sufficient resources of the staff mean the quality of health care. To evaluate the job satisfaction of the personnel works in emergency health care in North Cyprus and contribute to raising the quality of health services to world standards. In this study, job satisfaction of the personnel working in emergency health services in North Cyprus evaluated through a questionnaire made between October 20; November 10, 2016. It consisted of two parts in which sociodemographic characteristics and job satisfaction scale. The job satisfaction scale developed by Güneri (2011) was a 5-point Likert type. It consisted of 7 sub-dimensions: the nature of work, relations with co-workers, vocational training, relationships with supervisors, economic, cultural, social aspect, and capacity of consumables. The scale can have the lowest score of 47 and the highest score of 235. Participants' high scores on the scale indicated high job satisfaction. The participants', 31.82% were in the 36-49 age, 81.06% were women, 75% were married, 82.5% had children, and 42.42% was an undergraduate degree. The majority of the participants were nurses who had been working for more than ten years and 40-50 hours per week. No significant difference found between job satisfaction and sociodemographic characteristics (p>0.05). High school graduates, head nurses, emergency call center staff, working 1-4 years, 40-50 hours per week, and those who received updating training have significantly higher job-satisfaction scores than the other groups (p<0.05). The high job satisfaction of the personnel working in emergency health services is the meaning of high-quality health care. We recommend the inclusion of emergency health services in the existing structure of the Ministry of Health in Northern Cyprus. Also, emergency health care should be provided by paramedics and EMTs (Emergency Medical Technician), decreasing weekly working hours and increasing updating training.
Detailed Description
Perception and evaluation of the environment, communication, comfort, and adaptation to conditions affect individual success in the workplace. Wages and working hours, type of contract (shift work, overtime), security, administration, and relations with co-workers are examples of these conditions. For having high job satisfaction, it is also essential that the staff has sufficient knowledge about the job and their expectations. Job satisfaction can be positively affected by determining job, working time, and eliminating differences of work conditions to emergency health care personnel, especially paramedics.
Emergency health services are not a separate unit in the ministry of health in Northern Cyprus. Since the emergency health services are not directly different from the existing system, and therefore, the staff directly connect to their units, some of the participants work in health centers. The first recruitment as a paramedic in Northern Cyprus in the Ministry of Health took place in 2005. However, Paramedics and EMTs who participated in our study declared that they work under the name of nurse staff. Paramedics, who previously worked under the name of another status, first started to work in the public sector in their occupation group as of 2018. Therefore, the current statistical information of both the ministry of health and the most crowded public hospital in Northern Cyprus does not provide sufficient up-to-date information on the number of paramedics and EMTs.
This descriptive study was conducted to evaluate job satisfaction of nurses, paramedics, and EMTs working in Northern Cyprus emergency health care. A total of 17 healthcare facilities providing emergency care services were in the study. Of these facilities, 2 are emergency call centers, 4 are hospital emergency services, and the rest of connected to health centers. A total of one head nurse, 123 nurses, 12 paramedics, and 3 EMTs provide emergency health care to all of Northern Cyprus.
The data of the study collected between October 20; November 10, 2016, after obtaining permission from the related institutions. The questionnaire consisted of two parts with sociodemographic characteristics and job satisfaction scale. The job satisfaction scale developed by Güneri, İlhan& Avcı was a 5-point Likert type. It consisted of 7 sub-dimensions: the nature of work, relations with co-workers, vocational training, relationships with supervisors, economic, cultural, social aspect, and capacity of consumables.
The answers to suggestions in the scale were scored as "very satisfied = 5 points", "satisfied = 4 points", "okay= 3 points", "dissatisfied = 2 points", and "very dissatisfied = 1 point". The scale lowest score was 47, and the highest was 235. Participants' high scores on the scale indicated high job satisfaction. In this study, the Cronbach alpha coefficient was found to be 0.94 in the scale and 0.79-0.95 in the sub-dimensions.
For statistical analysis, we used to statistical program SPSS 21.0. (SPSS Inc, Chicago, IL, USA). Before the data analysis, the data set checked to eliminate the errors that may arise from data entry. Frequency analysis was used to determine the sociodemographic characteristics of the participants. Scores obtained from job satisfaction scale and sub-dimensions gave as descriptive statistics for central tendency measures such as mean, standard deviation, minimum, and maximum value. The scores of the participants obtained from the job satisfaction scale according to their independent variables were analyzed. For the data analyzing, the Kolmogorov-Smirnov test and the QQ plot graph used. It concluded that the data set conforms to normal distribution. After that, we compared the scale scores according to independent variables.
In the comparison of job satisfaction scores according to the characteristics of the participants such as gender and marital status, a t-test was used since the independent variable consists of two categories. ANOVA test was used to compare the scores obtained by the participants if the independent variable such as age group and professional seniority consisted of more than two categories. If there was a difference between the types of the independent variable as a result of ANOVA, Tukey test was used to determine which groups the dispute originated. In this study, 132 of 138 personnel working in emergency health services reached in Northern Cyprus. Of the remaining, four were on long-term leave, and two did not accept.
6. Conditions and Keywords
Primary Disease or Condition Being Studied in the Trial, or the Focus of the Study
Job Stress
Keywords
Job Satisfaction, Emergency Health Care, Paramedic, Emergency Medical Technician, Nurse
7. Study Design
Primary Purpose
Health Services Research
Study Phase
Not Applicable
Interventional Study Model
Single Group Assignment
Model Description
The research is a descriptive study to evaluate the working conditions and job satisfaction of nurses, paramedics, and EMTs working in Northern Cyprus. There are 138 nurses, paramedics, and EMTs working in 112 ambulance services. In the research, a complete census conducted without any sampling, and 132 staff interviewed. Four of the six nurses who were not interviewed were on long-term leave and were not on duty at the time of the study. Two nurses who were not included in the survey stated that they did not agree to participate in the study. The researcher conducted the study by appointment in the work environment between October 20 - November 10, 2016, to the health personnel participants working in 112 Emergency Departments of the Ministry of Health.
Masking
None (Open Label)
Allocation
N/A
Enrollment
132 (Actual)
8. Arms, Groups, and Interventions
Arm Title
Emergency Health Care Provider
Arm Type
Other
Arm Description
Working in emergency health services in Northern Cyprus
Intervention Type
Other
Intervention Name(s)
Evaluation of job satisfaction in emergency health care providers by questionnaire
Other Intervention Name(s)
Nature of work, Relations with co-workers, Vocational training, Relationship with supervisors, Economic aspect, Cultural aspect, Social aspect, Capacity of consumables
Primary Outcome Measure Information:
Title
Job Satisfaction of Emergency Health Care Providers in Northern Cyprus
Description
Questionnaire
Time Frame
Through study completion, an average of 6 months
10. Eligibility
Sex
All
Accepts Healthy Volunteers
Accepts Healthy Volunteers
Eligibility Criteria
Inclusion Criteria:A total of 17 healthcare facilities providing emergency care services were in the study.
Exclusion Criteria:
Doctors, did not accept to join to study, long term leaving from job
Overall Study Officials:
First Name & Middle Initial & Last Name & Degree
Semra Aslay, MD
Organizational Affiliation
European University of Lefke
Official's Role
Study Director
12. IPD Sharing Statement
Plan to Share IPD
Yes
IPD Sharing Plan Description
All collected individual participating data
IPD Sharing Time Frame
After published there is no ending time frame
IPD Sharing Access Criteria
Paramedic, EMT, and nurses in emergency health care in Northern Cyprus included in the study. In the research, a complete census conducted without any sampling, and 132 staff interviewed.
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Links:
URL
http://www.tepav.org.tr/upload/files/1455007392-2.KKTC_Saglik_Bakanligi_Kurumsal_ve_Fonksiyonel_Analizi.pdf
Description
An Analysis of Structure in Northern Cyprus Ministry of Health
URL
http://saglik.gov.ct.tr/%C4%B0STAT%C4%B0ST%C4%B0K%C4%B0-B%C4%B0LG%C4%B0LER
Description
Health Services Statistical Report in Northern Cyprus
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Job Satisfaction of Emergency Ambulance Personnel
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