he Effect of Motivational Statements Applied to Nurses in the Emergency Department on Job Satisfaction, Compassion Fatigue and Communication Skills During the Pandemic Period: A Randomized Controlled Study

he Effect of Motivational Statements Applied to Nurses in the Emergency Department on Job Satisfaction, Compassion Fatigue and Communication Skills During the Pandemic Period: A Randomized Controlled Study

he Effect of Motivational Statements Applied to Nurses in the Emergency Department on Job Satisfaction, Compassion Fatigue and Communication Skills During the Pandemic Period: A Randomized Controlled Study

Aim and objectives: The aim of this study is to examine the effect of motivational notifications applied to emergency nurses on job satisfaction, compassion fatigue and communication skills during the COVID-19 pandemic. Background: Emergency room nurses working on the front lines during the COVID-19 pandemic; many factors such as excessive workload, prolonged working hours, threat of infection, death of the patients they care for have caused them to experience physical, social and psychological problems. Design: It is a randomized controlled, open-label study. Methods: This study was carried out with a total of 60 nurses working in the emergency units of two training and research hospitals in Istanbul. Participants were divided into motivational group and control group. Motivational notifications were sent via Short Message Service (SMS) to the mobile phones of the participants in the motivational group (n=30) for 21 days. No motivational notification was sent to the control group (n=30) during this process. Data were obtained with the Individual Introduction Form, Job Satisfaction, Compassion Fatigue and Communication Skills Scale.

Motivational notifications were sent to the nurses in the motivational group (n=30) via SMS messages to their mobile phones at 07.00, 12.00 and 16.00 for 21 days. Like a good morning message that allows you to start the day with a beautiful energy (Example: Thank you for the hard and selfless work you do every day. We love and appreciate angels like you and you. Good morning). Motivational notifications sent to the participants were prepared each day to be different from the previous day. Data were obtained with the Individual Introduction Form, Job Satisfaction, Compassion Fatigue and Communication Skills Scale.

Motivational notifications were not sent to the nurses in the control group (n=30) and they continued their routine work in the emergency room. only pretest and posttest were applied. Data were obtained with the Individual Introduction Form, Job Satisfaction, Compassion Fatigue and Communication Skills Scale.

Motivational notifications were sent via SMS message to the nurses in the motivation group (n=30) at 07.00, 12.00 and 16.00 for 21 days.

Job satisfaction scale is in a 5-point Likert type and is graded as (1- Absolutely disagree and 5-Absolutely agree). Scoring of the scale is calculated as a minimum of 1 and a maximum of 5 points, and the average of 5 related items is taken. Accordingly, the decrease in the average score of the participants indicates that job satisfaction decreases; an increase in the average score indicates an increase in job satisfaction.

Rarely/never (1) and often (10) is a 10-point Likert type, with the smallest 13 and the highest 130 points. As the scores obtained from the scale increase, the level of compassion fatigue experienced by individuals increases.

The scale is a 5-point Likert-type scale, graded from "always" to "never". The scale consists of a total of 25 expressions and the highest score that can be obtained is 125 and the lowest score is 25. High scores reflect that individuals evaluate their communication skills positively.

Inclusion Criteria:The nurses working in the emergency room, working only in the day shift on weekdays, using mobile phones and volunteering to participate in the study were included in the study. - Exclusion Criteria:The exclusion criterion for the study was those who did not fully fill out the data collection forms. -