search
Back to results

Service Development: Assessing Non-attendance Rates in Outpatient Clinics

Primary Purpose

Asthma, Sleep Apnea Syndromes, Tuberculosis

Status
Completed
Phase
Not Applicable
Locations
United Kingdom
Study Type
Interventional
Intervention
Telephone reminder call
Sponsored by
Imperial College London
About
Eligibility
Locations
Arms
Outcomes
Full info

About this trial

This is an interventional health services research trial for Asthma focused on measuring Telephone reminder

Eligibility Criteria

18 Years - 90 Years (Adult, Older Adult)All SexesAccepts Healthy Volunteers

Inclusion Criteria: Patients with appointments booked for 2 respiratory outpatient clinics Exclusion criteria Patients likely to only need one appointment

Sites / Locations

  • NHLI Imperial College

Arms of the Study

Arm 1

Arm 2

Arm Type

No Intervention

Active Comparator

Arm Label

control group

telephone reminder group

Arm Description

This group received usual care and did not receive a telephone reminder

This group received a telephone reminder for their clinic appointment

Outcomes

Primary Outcome Measures

Attendance Rates at Respiratory Outpatient Clinics
rates of attendance measured for scheduled clinics - attended patients

Secondary Outcome Measures

Full Information

First Posted
August 11, 2005
Last Updated
January 23, 2020
Sponsor
Imperial College London
search

1. Study Identification

Unique Protocol Identification Number
NCT00129649
Brief Title
Service Development: Assessing Non-attendance Rates in Outpatient Clinics
Official Title
Service Development: Assessing Non-attendance Rates in Outpatient Clinics
Study Type
Interventional

2. Study Status

Record Verification Date
January 2020
Overall Recruitment Status
Completed
Study Start Date
October 2005 (Actual)
Primary Completion Date
October 2006 (Actual)
Study Completion Date
November 2006 (Actual)

3. Sponsor/Collaborators

Responsible Party, by Official Title
Sponsor
Name of the Sponsor
Imperial College London

4. Oversight

Studies a U.S. FDA-regulated Drug Product
No
Studies a U.S. FDA-regulated Device Product
No
Data Monitoring Committee
No

5. Study Description

Brief Summary
Many studies have shown a high non-attendance rate in hospital outpatient clinics. The investigators have found a non-attendance rate of 25% in their asthma clinics and would like to investigate whether a reminder phone call will improve attendance rates. Patients will be randomised into two groups; one group will receive a reminder phone call one week prior to their hospital consultation and the other group will be managed in the standard manner (i.e. no reminder of any sort). The phone calls will be carried out on a Friday afternoon by a respiratory nurse specialist and a research officer for two asthma clinics based on a Wednesday morning and a Thursday afternoon.
Detailed Description
Many studies have shown a high non-attendance rate in hospital outpatient clinics. The investigators have found a non-attendance rate of 25% in their asthma clinics and would like to investigate whether a reminder phone call will improve attendance rates. Patients will be randomised into two groups; one group will receive a reminder phone call one week prior to their hospital consultation and the other group will be managed in the standard manner (i.e. no reminder of any sort). The phone calls will be carried out on a Friday afternoon by a respiratory nurse specialist and a research officer for two asthma clinics based on a Wednesday morning and a Thursday afternoon. To have an 80% chance of detecting a 10% reduction in non-attendance rates (at 5%) 500 patients are required for this study. The rate of non-attendance will be monitored for all the patients in both groups and some demographic information will be recorded for each patient(age, sex, diagnosis and home postcode).

6. Conditions and Keywords

Primary Disease or Condition Being Studied in the Trial, or the Focus of the Study
Asthma, Sleep Apnea Syndromes, Tuberculosis, COPD
Keywords
Telephone reminder

7. Study Design

Primary Purpose
Health Services Research
Study Phase
Not Applicable
Interventional Study Model
Parallel Assignment
Masking
None (Open Label)
Allocation
Randomized
Enrollment
504 (Actual)

8. Arms, Groups, and Interventions

Arm Title
control group
Arm Type
No Intervention
Arm Description
This group received usual care and did not receive a telephone reminder
Arm Title
telephone reminder group
Arm Type
Active Comparator
Arm Description
This group received a telephone reminder for their clinic appointment
Intervention Type
Behavioral
Intervention Name(s)
Telephone reminder call
Primary Outcome Measure Information:
Title
Attendance Rates at Respiratory Outpatient Clinics
Description
rates of attendance measured for scheduled clinics - attended patients
Time Frame
after phone call within 1 week

10. Eligibility

Sex
All
Minimum Age & Unit of Time
18 Years
Maximum Age & Unit of Time
90 Years
Accepts Healthy Volunteers
Accepts Healthy Volunteers
Eligibility Criteria
Inclusion Criteria: Patients with appointments booked for 2 respiratory outpatient clinics Exclusion criteria Patients likely to only need one appointment
Overall Study Officials:
First Name & Middle Initial & Last Name & Degree
Martyn R Partridge, MD FRCP
Organizational Affiliation
Imperial College London
Official's Role
Principal Investigator
Facility Information:
Facility Name
NHLI Imperial College
City
London
ZIP/Postal Code
W6 8RF
Country
United Kingdom

12. IPD Sharing Statement

Plan to Share IPD
No
Citations:
PubMed Identifier
17407654
Citation
Roberts N, Meade K, Partridge M. The effect of telephone reminders on attendance in respiratory outpatient clinics. J Health Serv Res Policy. 2007 Apr;12(2):69-72. doi: 10.1258/135581907780279567.
Results Reference
result

Learn more about this trial

Service Development: Assessing Non-attendance Rates in Outpatient Clinics

We'll reach out to this number within 24 hrs