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Telephone Reminder to Increase Appointment Rates

Primary Purpose

Reminder Systems, Substance-Related Disorders

Status
Completed
Phase
Not Applicable
Locations
Norway
Study Type
Interventional
Intervention
Reminder plus (telephone call from therapist)
Sponsored by
Sorlandet Hospital HF
About
Eligibility
Locations
Arms
Outcomes
Full info

About this trial

This is an interventional health services research trial for Reminder Systems

Eligibility Criteria

18 Years - undefined (Adult, Older Adult)All SexesDoes not accept healthy volunteers

Inclusion Criteria:

  • Newly referred patient
  • > 18 years
  • Diagnosis: Substance related disorder

Exclusion Criteria:

  • Patients who are unable to understand or score the survey due to cognitive or language barriers

Sites / Locations

  • Addiction Unit - Sørlandet Hospital
  • Addiction Unit - Sørlandet Hospital

Arms of the Study

Arm 1

Arm 2

Arm Type

No Intervention

Experimental

Arm Label

OFF intervention

ON intervention

Arm Description

No reminder plus (telephone reminder from therapist) but standard test message reminder (SMS) from second admission

Reminder plus (telephone reminder from therapist) AND standard test message reminder (SMS) from second admission

Outcomes

Primary Outcome Measures

Attendance rate
Attendance rate at first admission and during 10 outpatient sessions

Secondary Outcome Measures

Dropout rate
Dropout rate within 10 sessions - measured as formal discharge and/or "technical discharge" (3x no-shows)
Cancellation / rebooking rate
Examine difference in cancellation / rebooking rate between the two conditions. Data was collected from administrative patient records.

Full Information

First Posted
January 7, 2021
Last Updated
January 13, 2021
Sponsor
Sorlandet Hospital HF
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1. Study Identification

Unique Protocol Identification Number
NCT04707599
Brief Title
Telephone Reminder to Increase Appointment Rates
Official Title
Reducing the Rate of Missed Appointments in an Outpatient Substance Use Treatment Clinic in Norway
Study Type
Interventional

2. Study Status

Record Verification Date
January 2021
Overall Recruitment Status
Completed
Study Start Date
April 1, 2015 (Actual)
Primary Completion Date
December 31, 2016 (Actual)
Study Completion Date
December 31, 2016 (Actual)

3. Sponsor/Collaborators

Responsible Party, by Official Title
Sponsor
Name of the Sponsor
Sorlandet Hospital HF

4. Oversight

Studies a U.S. FDA-regulated Drug Product
No
Studies a U.S. FDA-regulated Device Product
No
Data Monitoring Committee
No

5. Study Description

Brief Summary
Missed appointments to outpatient substance use treatment are common and costly and can have a negative effect on the health of patients. In this quasi-experimental study, the investigators used an on-off design to examine whether a reminder "plus" intervention (telephone call from therapist before first appointment) would increase attendance and improve cancellation and rebooking practices. Secondary outcomes included satisfaction with treatment and intention to complete the treatment program.

6. Conditions and Keywords

Primary Disease or Condition Being Studied in the Trial, or the Focus of the Study
Reminder Systems, Substance-Related Disorders

7. Study Design

Primary Purpose
Health Services Research
Study Phase
Not Applicable
Interventional Study Model
Sequential Assignment
Model Description
Quasi-experimental with an OFF-ON design
Masking
Participant
Masking Description
The aim of the study was presented to all participants (to examine dropout/ retention from treatment), but patients were blinded to information about the phase comparison (i.e., that there was a pretreatment telephone Call from therapist in one phase and not in the other).
Allocation
Non-Randomized
Enrollment
147 (Actual)

8. Arms, Groups, and Interventions

Arm Title
OFF intervention
Arm Type
No Intervention
Arm Description
No reminder plus (telephone reminder from therapist) but standard test message reminder (SMS) from second admission
Arm Title
ON intervention
Arm Type
Experimental
Arm Description
Reminder plus (telephone reminder from therapist) AND standard test message reminder (SMS) from second admission
Intervention Type
Other
Intervention Name(s)
Reminder plus (telephone call from therapist)
Intervention Description
Reminder plus (telephone call from therapist)
Primary Outcome Measure Information:
Title
Attendance rate
Description
Attendance rate at first admission and during 10 outpatient sessions
Time Frame
Up to 10 treatment sessions, estimated average timeframe = 3 months
Secondary Outcome Measure Information:
Title
Dropout rate
Description
Dropout rate within 10 sessions - measured as formal discharge and/or "technical discharge" (3x no-shows)
Time Frame
Up to 10 treatment sessions, estimated average timeframe = 3 months
Title
Cancellation / rebooking rate
Description
Examine difference in cancellation / rebooking rate between the two conditions. Data was collected from administrative patient records.
Time Frame
Up to 10 treatment sessions, estimated average timeframe = 3 months
Other Pre-specified Outcome Measures:
Title
Treatment satisfaction
Description
Treatment satisfaction - measured with the Session Rating Scale (scale 0 - 40, higher scores means higher satisfaction)
Time Frame
First week
Title
Intention to complete treatment
Description
Intention to complete treatment program. Self-developed measured based on the Theory of Planned Behavior. Scale 1 - 7, higher scores means higher intention to Complete treatment).
Time Frame
First week

10. Eligibility

Sex
All
Minimum Age & Unit of Time
18 Years
Accepts Healthy Volunteers
No
Eligibility Criteria
Inclusion Criteria: Newly referred patient > 18 years Diagnosis: Substance related disorder Exclusion Criteria: Patients who are unable to understand or score the survey due to cognitive or language barriers
Overall Study Officials:
First Name & Middle Initial & Last Name & Degree
John-Kåre Vederhus, PhD
Organizational Affiliation
Sørlandet Hospital
Official's Role
Principal Investigator
Facility Information:
Facility Name
Addiction Unit - Sørlandet Hospital
City
Arendal
State/Province
Agder
Country
Norway
Facility Name
Addiction Unit - Sørlandet Hospital
City
Kristiansand
State/Province
Agder
ZIP/Postal Code
4600
Country
Norway

12. IPD Sharing Statement

Plan to Share IPD
No
Citations:
PubMed Identifier
35999633
Citation
Gallefoss LJ, Gabrielsen KB, Haugland SH, Clausen T, Vederhus JK. Effects of a brief pre-admission telephone reminder on no-show and dropout rates in substance use disorder treatment: a quasi-experimental study. Subst Abuse Treat Prev Policy. 2022 Aug 23;17(1):61. doi: 10.1186/s13011-022-00489-9.
Results Reference
derived

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Telephone Reminder to Increase Appointment Rates

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