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Using Mobile Phone Short Message Service (SMS) Reminders to Enhance Appointment Attendance in DM Patients

Primary Purpose

Appointments and Schedules, Diabetes Mellitus, Type 2

Status
Unknown status
Phase
Not Applicable
Locations
Hong Kong
Study Type
Interventional
Intervention
Mobile phone text message reminder
Sponsored by
The University of Hong Kong
About
Eligibility
Locations
Arms
Outcomes
Full info

About this trial

This is an interventional health services research trial for Appointments and Schedules focused on measuring Short Message Service, appointment reminder, Attendance rate

Eligibility Criteria

18 Years - undefined (Adult, Older Adult)All SexesDoes not accept healthy volunteers

Inclusion Criteria:

  • With diagnosis of type 2 diabetes

  • Have more than 1 clinic services appointment under RAMP-DM programme:

    (e.g. blood taking, diabetic nurse individual counselling, group education, diabetic complication screening, retinal photo assessment, dietician counselling, etc)

Exclusion Criteria:

  1. Cannot read or receive appointment schedule on mobile phone
  2. Do not speak Cantonese/English or read Chinese/English
  3. Mentally incapacitated
  4. Pregnant Women

Sites / Locations

  • Ha Kwai Chung General Outpatient ClinicRecruiting

Arms of the Study

Arm 1

Arm 2

Arm Type

Experimental

No Intervention

Arm Label

SMS group

Usual care group

Arm Description

receive a mobile phone text reminder for scheduled clinic appointment 24-72 hours before,

Usual care, either telephone reminder or no reminder

Outcomes

Primary Outcome Measures

Attendance Rate of the scheduled clinic appointment
Attendance Rate

Secondary Outcome Measures

Full Information

First Posted
February 14, 2017
Last Updated
February 14, 2017
Sponsor
The University of Hong Kong
Collaborators
Hospital Authority, Hong Kong
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1. Study Identification

Unique Protocol Identification Number
NCT03055702
Brief Title
Using Mobile Phone Short Message Service (SMS) Reminders to Enhance Appointment Attendance in DM Patients
Official Title
Using Mobile Phone Short Message Service (SMS) Reminders to Enhance Type 2 Diabetes Mellitus Appointment Attendance in a Primary Care Clinic
Study Type
Interventional

2. Study Status

Record Verification Date
February 2017
Overall Recruitment Status
Unknown status
Study Start Date
November 1, 2016 (Actual)
Primary Completion Date
June 30, 2017 (Anticipated)
Study Completion Date
March 30, 2018 (Anticipated)

3. Sponsor/Collaborators

Responsible Party, by Official Title
Sponsor
Name of the Sponsor
The University of Hong Kong
Collaborators
Hospital Authority, Hong Kong

4. Oversight

Studies a U.S. FDA-regulated Drug Product
No
Studies a U.S. FDA-regulated Device Product
No
Data Monitoring Committee
Yes

5. Study Description

Brief Summary
A randomized controlled trial of patients with type 2 diabetes mellitus with multiple appointments into short message service group and control group. The attendance rate of these two groups of patients will be compared.
Detailed Description
The main objective of this study is to evaluate the appointment attendance rate using SMS reminder of nurses and allied health appointments for diabetic patients, when compared to conventional telephone reminder and no reminder. We also aim at determine the factors associated with appointment attendance. Finally, we will also survey patients' acceptance and satisfaction to the SMS service. This is a single blind randomization study. It will be carried out in Ha Kwai Chung General Outpatient Clinic. The primary outcome of this study is to evaluate the attendance rate of each individual doctor, nurses and allied health clinic appointments for diabetic patients, as well as their overall attendance rates: Diabetes Complication Screening Clinic (OPAS DMCS/RDNA) Diabetes Nurse Intervention Clinic (OPAS DMIC/RDNI) DM nurse group (OPAS RDNG) Dietitian Counselling (OPAS DC/DG) Physiotherapy (OPAS PTC/PTG) Diabetes Doctor Session (OPAS RDR) Retino photo Assessment (OPAS RDO) Blood taking appointment (OPAS LABT) The secondary outcomes are: Acceptance Rate of SMS Reminder Vs Telephone Reminder Vs no reminder Factors associated with acceptance of SMS Personal Parameters: Age, sex, educational level, occupation, mobile phone models, Habit of using mobile phone service Disease Parameters: Number and types of comorbidity, disease control (by biochemical markers) Quality of Life (by SF-6D) Reported adverse effects of the reminder system Chang in biochemical markers (BMI, HbA1c, LDL-c level) 6-9 months later Subjects who agreed to participate in this study will first receive a survey on the acceptance of SMS service. For those agree to receive SMS reminder, they will be randomized to: an SMS remind them to come for scheduled clinic appointment 24-72 hours before, or usual care with no reminder / telephone reminder.

6. Conditions and Keywords

Primary Disease or Condition Being Studied in the Trial, or the Focus of the Study
Appointments and Schedules, Diabetes Mellitus, Type 2
Keywords
Short Message Service, appointment reminder, Attendance rate

7. Study Design

Primary Purpose
Health Services Research
Study Phase
Not Applicable
Interventional Study Model
Parallel Assignment
Masking
None (Open Label)
Allocation
Randomized
Enrollment
270 (Anticipated)

8. Arms, Groups, and Interventions

Arm Title
SMS group
Arm Type
Experimental
Arm Description
receive a mobile phone text reminder for scheduled clinic appointment 24-72 hours before,
Arm Title
Usual care group
Arm Type
No Intervention
Arm Description
Usual care, either telephone reminder or no reminder
Intervention Type
Other
Intervention Name(s)
Mobile phone text message reminder
Intervention Description
an SMS remind subjects to come for scheduled clinic appointment 24-72 hours before
Primary Outcome Measure Information:
Title
Attendance Rate of the scheduled clinic appointment
Description
Attendance Rate
Time Frame
between booking time and appointment time, usually within 1 weeks to 16 weeks

10. Eligibility

Sex
All
Minimum Age & Unit of Time
18 Years
Accepts Healthy Volunteers
No
Eligibility Criteria
Inclusion Criteria: With diagnosis of type 2 diabetes Have more than 1 clinic services appointment under RAMP-DM programme: (e.g. blood taking, diabetic nurse individual counselling, group education, diabetic complication screening, retinal photo assessment, dietician counselling, etc) Exclusion Criteria: Cannot read or receive appointment schedule on mobile phone Do not speak Cantonese/English or read Chinese/English Mentally incapacitated Pregnant Women
Central Contact Person:
First Name & Middle Initial & Last Name or Official Title & Degree
Man Chi Dao, M.B.B.S.
Phone
+85236515411
Email
thomasmcdao@gmail.com
Overall Study Officials:
First Name & Middle Initial & Last Name & Degree
Man Chi Dao, M.B.B.S.
Organizational Affiliation
Resident
Official's Role
Principal Investigator
Facility Information:
Facility Name
Ha Kwai Chung General Outpatient Clinic
City
Kwai Chung
ZIP/Postal Code
000
Country
Hong Kong
Individual Site Status
Recruiting
Facility Contact:
First Name & Middle Initial & Last Name & Degree
Man Chi Dao
Phone
+85236515411
Email
thomasmcdao@gmail.com
First Name & Middle Initial & Last Name & Degree
Man Chi Dao, M.B.B.S.
First Name & Middle Initial & Last Name & Degree
Sau Nga Fu, M.B.B.S.

12. IPD Sharing Statement

Plan to Share IPD
Undecided

Learn more about this trial

Using Mobile Phone Short Message Service (SMS) Reminders to Enhance Appointment Attendance in DM Patients

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