Back to resultsInfluence of a Questionnaire on Patients' Emergency Room Expectations
Primary Purpose
Emergencies, Satisfaction, Patient, Expectations
Status
Completed
Phase
Not Applicable
Locations
United States
Study Type
Interventional
Intervention
Emergency Department Visit Expectations Questionnaire
Sponsored by
About this trial
This is an interventional health services research trial for Emergencies
Eligibility Criteria
Inclusion Criteria: Patients who arrive through the ED main entrance (non-EMS) Patients aged 18 years and older Patients who demonstrate decision making capacity Patients who willingly consent to participate Exclusion criteria: Patients in distress (physical, emotional, or other) as determined by investigator Patients who demonstrate altered mental status or lack of capacity to consent Patients who require immediate medical intervention including diagnostic and/or treatment intervention Prisoners and patient under involuntary holds
Sites / Locations
- Orange Park Medical Center
Arms of the Study
Arm 1
Arm 2
Arm Type
Experimental
No Intervention
Arm Label
Expectations Questionnaire
Control
Arm Description
Provision of expectations questionnaire and associated instructions to patient.
Usual care (no expectations questionnaire or further instruction)
Outcomes
Primary Outcome Measures
Patient reported provider understanding of patient's visit expectations
Q: "My ER provider understood my expectations for my ER visit today" with agreement responses on a 5-point Likert scale (strongly disagree to strongly agree)
Secondary Outcome Measures
Patient reported degree to which visit expectations were met
Q: "My expectations for my ER visit today were met" with agreement responses on a 5-point Likert scale (strongly disagree to strongly agree)
Patient reported provider courtesy
Q: "Courtesy of your provider" with response options from Very Poor to Very Good
Patient reported provider listening
Q: "Your provider took the time to listen to you" with response options from Very Poor to Very Good
Patient reported inclusion in treatment decisions
Q: "Your provider included you in decisions about your treatment" with response options from Very Poor to Very Good
Full Information
NCT ID
NCT05881434
First Posted
January 12, 2022
Last Updated
May 30, 2023
Sponsor
Orange Park Medical Center
1. Study Identification
Unique Protocol Identification Number
NCT05881434
Brief Title
Influence of a Questionnaire on Patients' Emergency Room Expectations
Official Title
Influence of a Questionnaire on Patients' Emergency Room Expectations
Study Type
Interventional
2. Study Status
Record Verification Date
May 2023
Overall Recruitment Status
Completed
Study Start Date
January 31, 2022 (Actual)
Primary Completion Date
October 17, 2022 (Actual)
Study Completion Date
October 17, 2022 (Actual)
3. Sponsor/Collaborators
Responsible Party, by Official Title
Sponsor
Name of the Sponsor
Orange Park Medical Center
4. Oversight
Studies a U.S. FDA-regulated Drug Product
No
Studies a U.S. FDA-regulated Device Product
No
Data Monitoring Committee
No
5. Study Description
Brief Summary
The goal of this study is to determine whether a novel questionnaire designed to illicit patient's self-reported expectations across four domains (overall purpose of visit, medication intervention, imaging intervention and disposition) improves patient-provider communication as evaluated by an exit survey during an emergency room visit.
6. Conditions and Keywords
Primary Disease or Condition Being Studied in the Trial, or the Focus of the Study
Emergencies, Satisfaction, Patient, Expectations, Physician-Patient Relations
7. Study Design
Primary Purpose
Health Services Research
Study Phase
Not Applicable
Interventional Study Model
Parallel Assignment
Masking
None (Open Label)
Allocation
Randomized
Enrollment
308 (Actual)
8. Arms, Groups, and Interventions
Arm Title
Expectations Questionnaire
Arm Type
Experimental
Arm Description
Provision of expectations questionnaire and associated instructions to patient.
Arm Title
Control
Arm Type
No Intervention
Arm Description
Usual care (no expectations questionnaire or further instruction)
Intervention Type
Other
Intervention Name(s)
Emergency Department Visit Expectations Questionnaire
Intervention Description
Patients presented with novel questionnaire designed to illicit patient's self-reported expectations across four domains (overall purpose of visit, medication intervention, imaging intervention and disposition) during check-in when arriving at the emergency department. Patients instructed to present the completed questionnaire to the treating provider.
Primary Outcome Measure Information:
Title
Patient reported provider understanding of patient's visit expectations
Description
Q: "My ER provider understood my expectations for my ER visit today" with agreement responses on a 5-point Likert scale (strongly disagree to strongly agree)
Time Frame
After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event
Secondary Outcome Measure Information:
Title
Patient reported degree to which visit expectations were met
Description
Q: "My expectations for my ER visit today were met" with agreement responses on a 5-point Likert scale (strongly disagree to strongly agree)
Time Frame
After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event
Title
Patient reported provider courtesy
Description
Q: "Courtesy of your provider" with response options from Very Poor to Very Good
Time Frame
After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event
Title
Patient reported provider listening
Description
Q: "Your provider took the time to listen to you" with response options from Very Poor to Very Good
Time Frame
After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event
Title
Patient reported inclusion in treatment decisions
Description
Q: "Your provider included you in decisions about your treatment" with response options from Very Poor to Very Good
Time Frame
After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event
10. Eligibility
Sex
All
Minimum Age & Unit of Time
18 Years
Accepts Healthy Volunteers
Accepts Healthy Volunteers
Eligibility Criteria
Inclusion Criteria:
Patients who arrive through the ED main entrance (non-EMS)
Patients aged 18 years and older
Patients who demonstrate decision making capacity
Patients who willingly consent to participate
Exclusion criteria:
Patients in distress (physical, emotional, or other) as determined by investigator
Patients who demonstrate altered mental status or lack of capacity to consent
Patients who require immediate medical intervention including diagnostic and/or treatment intervention
Prisoners and patient under involuntary holds
Facility Information:
Facility Name
Orange Park Medical Center
City
Orange Park
State/Province
Florida
ZIP/Postal Code
32073
Country
United States
12. IPD Sharing Statement
Plan to Share IPD
Undecided
Learn more about this trial
Influence of a Questionnaire on Patients' Emergency Room Expectations
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